Our policies explain how we go about our work and protect our clients.
ADACAS is an “equal opportunity” employer. We will not unlawfully discriminate against anyone in our recruitment, training, development and promotion practices. We are committed to ensuring we employ the people who are the most competent in their personal attributes, skills, experience and qualifications, and who are committed to promoting, protecting and defending the rights and welfare of people made vulnerable through disability and age.
Priority of Access
ADACAS seeks to provide advocacy to as many people as possible. From time to time operational pressures impact our ability to take on additional advocacy clients. Our Priority of Access policy provides us with additional guidance about restricting intakes when we are unable to meet demand. This ensures we assist the people who are most in need.
Feedback and Complaints
ADACAS welcomes feedback. Your feedback might be a comment about how we can improve our service delivery or a compliment about our service. ADACAS is committed to giving complaints a high priority and responding confidentially, fairly and promptly. You can provide feedback to us using our feedback form on this website, or send your comments to our Service Delivery and Quality Manager via mail, email or telephone. Our Feedback and Complaints Policy can be accessed below:
ADACAS is committed to fostering a culture of legal, ethical and moral behaviour as well as exemplary corporate governance. We encourage you to raise your concerns if you believe that ADACAS, or anybody connected with ADACAS, has acted in a way that constitutes serious wrongdoing, including unethical, illegal, corrupt or other inappropriate conduct. Your confidential report will be emailed directly to the ADACAS CEO, the ADACAS Board Chair and either our auditor, or the Chair of the Finance, Audit and Risk (FAR) Committee. Our Whistleblower Policy can be accessed below: