All ADACAS clients have a right to give us feedback about our services. Your feedback might be a compliment about our service, or a comment about how we can improve our service delivery.
We welcome all feedback and are committed to giving complaints a high priority and responding to complaints confidentially, fairly, and promptly.
Your complaint will be handled by the Service Delivery and Quality Manager. They will need to talk to you about your complaint. If you need an interpreter, we will help you find and use one for free. You can bring a supporter to the meeting if you wish (this could be your friend, family member or carer).
The Service Delivery and Quality Manager will listen to you very carefully and ask questions, so they understand your concerns. The details of your complaint will be recorded on our complaints register. The ADACAS Chief Executive Officer and Board are kept informed of all complaints.
We aim to resolve complaints within 2 weeks. Whilst we are investigating your complaint, we will tell you about our progress and the outcome, including any actions we take.
You also have the right to raise any concerns you have about our service with other agencies that handle complaints, these might be:
- The Human Rights Commission
- The NDIS Quality and Safeguards Commission
- The Aged Care and Quality Safeguard Commission
You can read our full Feedback and Complaints Policy below:
You can provide feedback to us using our feedback form below or send your comments to our Service Delivery and Quality Manager via mail, email, or telephone.