Staying Safe

Emergency Contacts 24 hour 7 days a week

Ambulance, Police and Fire

Phone 000


Phone 13 11 14

Kids Helpline

For people aged 5-25

Phone 1800 551 800

MensLine Australia

For men of any age

Phone 1300 78 99 78

Access Mental Health

Phone 6205 1065

or 1800 629 354

Suicide Call Back Service

Phone 1300 659 467

Canberra Rape Crisis Centre

Phone 6247 2525

1800 Respect

Phone 1800 737 732

Domestic Violence Crisis Service

Phone 6280 0900

Domestic Violence Contacts

Domestic Violence Crisis Service

The Domestic Violence Crisis Service (DVCS) aims to break the cycle of domestic violence and help Canberrans build lives free from domestic violence and fear. In addition to its crisis line, DVCS offers support programs, advocacy, and advice.

Phone 6280 0900

Aboriginal Family Domestic Violence Hotline

The Aboriginal Family Domestic Violence Hotline is available Monday to Thursday 8am - 6pm for Aboriginal victims of crime residing in NSW. Information is available on victims’ rights, and how to access counselling and financial assistance.

Phone 1800 019 123

What's OK at Home?

This website for young people aged 10 – 17 has been designed to help people understand what family violence is, why it happens, how to recognise it and how to keep themselves safe. It also contains resources for adults who want to help young people experiencing domestic violence.

Safety for People with Disability

The ACT’s Vulnerable Person legislation makes it an offence, punishable by up to 5 years in prison, for a person or an institution who is responsible for the care of an adult with a disability to:

  • abuse
  • neglect or
  • fail to protect the vulnerable person from criminal offence.

If you suspect any of these offences are being committed against a vulnerable person you know, contact the following organisations:

The ACT Human Rights Commission

The ACT Human Rights Commission is able to take complaints about any person or service provider who is putting a vulnerable person at risk. Complaints can be made by the vulnerable person a carer, friend, family member, service provider or another person concerned about the vulnerable person.

Phone 6205 2222

National Disability Abuse and Neglect Hotline

The National Disability Abuse and Neglect Hotline operates Australia wide for reporting abuse and neglect of people with disability.

Phone 1800 880 052

Senior Practitioner

The Senior Practitioner investigates complaints about the use of restrictive practices. And also works to reduce and eliminate the use of restrictive practices by providers.

Phone 6205 2811

The Public Advocate

The Public Advocate protects and promotes the rights of people in the ACT who are currently vulnerable or are potentially vulnerable to abuse, exploitation or neglect because of where they live. The Public Advocate also monitors the provision of services to vulnerable people.

Phone 6205 2222

Safety of Young Persons

Children and Young Persons Service (CYPS)

CYPS facilitates and coordinates services across government for the care and protection of children and young people believed to be at risk of harm. CYPS works with families and other professionals to resolve issues that compromise the safety and wellbeing of children and young people.

Phone 1300 556 729 24 hours 7 days a week

Safety of Older Persons

Elder Abuse Helpline

The Elder Abuse Helpline is for anyone who experiences older person abuse. Or anyone who witnesses or suspects an older person is being abused by someone they know and trust.

Phone 1800 ELDERHelp or 1800 353 374

Police Contacts

Police Attendance

For Police assistance when it is not an emergency situation.

Phone 131 444

Police Seniors Liaison Officer

ACT Policing has a dedicated Seniors Liaison Officer to engage with members of the senior community. The SLO provides information and advice about how to protect seniors.

Phone 131 444


SupportLink provides follow up care for victims of family violence in non-crisis situations and can connect people to support services. Referrals to SupportLink are made by the Police.

Phone 131 444

Police GLLO – LGBTIQ Liaison Officer

ACT Policing’s GLLO – LGBTIQ Officers are contact officers for the broader sexuality, gender diverse and intersex communities. Their role includes championing LGBTIQ inclusion at work and providing support to LGBTIQ staff.

Phone 131 444

Police Sexual Assault and Child Abuse Team (SACAT)

SACAT are a specialist team dedicated to investigating sexual assault committed against adults and children in the ACT. SACAT works closely with the Canberra Rape Crisis Centre and can provide advice and support throughout medical and legal processes.

Phone 131 444