Intake and Information Officer

Location:                                         Canberra

Employment Status:                 Permanent – full time


ADACAS (ACT Disability Aged and Carer Advocacy Service) is a leading individual advocacy service in Canberra and for people living in the Shoalhaven, Eurobodalla Hinterland, Batemans Bay, Broulee – Tomakin and Moruya – Tuross Head areas in NSW. ADACAS also provides free advocacy to assist people with disability living in the Murrumbidgee, Southern NSW and Illawarra-Shoalhaven Local Health Districts access services and supports funded or delivered by the NSW Government.

We are passionate about asserting, promoting, and protecting human rights and speaking up on behalf of people who cannot speak up for themselves. Our vision is a world in which everyone can exercise their rights and responsibilities, lead lives of value and dignity and pursue their dreams. ADACAS has a strong reputation as a human rights organisation and participates in a range of opportunities, both locally and nationally to influence change on behalf of our client groups.

ADACAS has a strong reputation as a human rights organisation and participates in a range of opportunities, both locally and nationally to influence change on behalf of our client groups. We also deliver project activity consistent with our vision and mission.

About the Role

The Intake and Information Officer responds to inquiry calls from individuals and service providers. They support the advocacy teams by ensuring accurate and quality information is captured to ensure efficient and timely advocacy services can be provided. Good communication, ability to quickly build rapport with people and excellent organisational skills are required.

Whilst this role is largely office based, the Intake officer can accompany an advocate to networking meetings, educational presentations or meetings with clients.

Key Responsibilities include

  • Receive and process requests for intake to ADACAS Advocacy services.
  • Analyse the information provided by the client or referrer and research all pertinent areas before triaging the issue.
  • When appropriate, provide information and support to the client so that they can undertake self-advocacy.
  • Where an advocacy issue is not identified, facilitate referral to a service who can best meet the needs of the client.
  • Participate at the weekly Intake meeting and assist in assigning cases to Advocates.
  • Manage the ADACAS Intake box and delegate matters.
  • Model a mature and empathic response to clients, and ensure communication is conducted at a high standard.

About you

You will be able to demonstrate the following:

  • Experience in working with and or advocating for people with a disability, older people, people living with mental ill-health, the CALD community and Aboriginal and/ or Torres Strait Islander peoples
  • Demonstrated ability to understand and apply legislation, policies and procedures, including the ability to identify issues and problem solve.
  • Experience working within a not-for-profit organisation or similar.
  • Excellent interpersonal skills, teamwork and ability to work autonomously with minimal supervision.
  • Personal values that align with those of a Human Rights organisation.
  • Ability to write factual accounts of discussions/interactions with clients and other stakeholders.
  • Good organisational skills, attention to detail and time management.
  • Good self-care practices and resilience.
  • Sound knowledge and application of the MS Office suite of applications and working with a CRM.

The successful applicant will hold, or be able to obtain, a Working with Vulnerable People (WWVP) registration and a current National Criminal Record Check.

What’s on Offer

  • A rewarding opportunity that can make a difference within your local community.
  • Ongoing training and learning opportunities.
  • Great place to work and a supportive team.
  • Free car parking.
  • Generous Salary Packaging Benefits – $15,900 tax free.

ADACAS also recognises the importance of diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect.

Position Description

View Intake and Information Officer Position Description

To Apply

Submit your resume and cover letter addressing the selection criteria via email. Applications close at 5pm on Tuesday 28 March. ADACAS reserves the right to close this role early if suitable candidates are found. Please monitor your email regarding communication on the progress of your application.