Financial Advocacy Officer

Location:                                         Canberra

Employment Status:                 Permanent – full time


ADACAS (ACT Disability Aged and Carer Advocacy Service) is a leading advocacy service with a 30-year history in Canberra and areas across NSW. ADACAS provides individual and systemic advocacy to people with disability, older people, people with mental ill-health and their family carers.

About the Role

Working with the Older Persons team, the Financial Advocacy Officer supports Advocates and their clients to understand Home Care service costs, financial statements and invoicing, home care pricing schedules and pay arrangements.

Key responsibilities include:

  • Support aged care consumers to understand Home Care and aged Care service costs, financial statements and invoicing, home care pricing schedules and pay arrangements, including self-managed packages.
  • Develop and deliver engaging education that complements OPAN’s cost education resources and supports the knowledge and confidence of aged care consumers to fully understand aged care service costs, including home care fees and statements, and consumer rights and choice.
  • Provide systemic advocacy locally through engagement with aged care service providers about potential improvements to invoices and statements to improve consumer understanding.
  • Contribute to systemic advocacy nationally by providing regular feedback relating to the consumer experience of Home Care and Aged Care costs.
  • Provide reports to OPAN in accordance with agreed performance measures and key milestones.

Classification 5 of the SCHADS Award will be negotiated with the successful applicant depending on qualifications and experience.

About you

You will be able to demonstrate the following:

  • Experience supporting aged care consumers to navigate the financial management and reconciliation of received services and resources, ensuring needs are meet and resources properly utilised.
  • A sound knowledge of aged care finance and its relationship to Services Australia, including Centrelink.
  • Experience working with vulnerable and disadvantaged members of the community.
  • An understanding and experience in advocacy or consumer education initiatives.
  • Well-developed ability to interpret complex financial information and communicate it in a clear and simple manner
  • Proficiency in Microsoft Office (Excel, Word, and PowerPoint)
  • A minimum of two years’ experience working in the not-for-profit, health, aged care, or human services sectors.
  • Tertiary qualifications in a finance related discipline or equivalent experience.
  • A Drivers Licence and be willing to travel for work – a work car is available for all work-related travel needs.

The successful applicant will hold, or be able to obtain, a Working with Vulnerable People (WWVP) registration, current National Criminal Record Check and have a current driver’s licence. All ADACAS employees are required to be fully vaccinated against COVID-19 and to receive an annual influenza immunisation. You will be required to verify your COVID vaccination status prior to commencing employment.

What’s on Offer 

  • A rewarding opportunity that can make a difference within your local community
  • Ongoing training and learning opportunities
  • Have the backing of a supportive and friendly team
  • Generous Salary Packaging Benefits including everyday living expenses of $15,900 tax free and Meal/Entertainment card – $2,650 tax free

ADACAS also recognises the importance of diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect.

First Nations people are encouraged to apply.

If you have any questions, please phone our Quality and Service Manager, Darren Carr on 6242 5060.

To apply

Submit your resume and cover letter addressing the selection criteria via email. ADACAS reserves the right to close this role early if  suitable candidates are found. Please monitor your email regarding communication on progress of your application.