Community Engagement Officer

Location:                                          Canberra

Employment Status:                 Permanent –  full time


ADACAS (ACT Disability Aged and Carer Advocacy Service) is a leading advocacy service in Canberra and south-eastern NSW. ADACAS provides individual and systemic advocacy to people with disability, older people and their family carers and also delivers other project activity consistent with our vision and mission.  

We are passionate about asserting, promoting and protecting human rights and speaking up on behalf of people who cannot speak up for themselves. Our vision is a world in which everyone can exercise their rights and responsibilities, lead lives of value and dignity and pursue their dreams. ADACAS has a strong reputation as a human rights organisation and participates in a range of opportunities, both locally and nationally to influence change on behalf of our client groups.

About the Role

The Community Engagement Officer is responsible for participating in the deliverables for the Advocacy Community Network Development (ACND) project. This project is funded by the Older Persons Advocacy Network (OPAN) and supported by the framework of the National Aged Care Advocacy Program (NACAP). 

 The objective of the project is to lead, manage and create events in the community that will target organisations outside the aged care sector, such as RSLs and Community Resource Centres to promote the advocacy services offered by ADACAS. This includes building sustainable relationships with businesses and organisations who engage with Older People in Canberra. 

Key Responsibilities Include

  • Developing broader community awareness of advocacy and the role ADACAS plays in supporting older people, their families and representatives. 
  • Promoting and educating people on the benefits of advocacy and how ADACAS can assist older people through developing and supporting internal and external relationships, including partnerships with community groups, charities and volunteer organisations, to improve community support and engagement. 
  • Develop a marketing strategy and deliver campaigns to promote the work of ADACAS. 
  • Developing and/or tailoring resources that are effective for communicating with the audiences of partner organisations and networks.  
  • Organise a range of community events. This involves researching appropriate event settings, designing a program to target your audience, promoting the event across the relevant media platforms, coordinating and day-of planning and evaluating for lessons learnt.  

About You

Experience and knowledge 
  • Experience working with businesses, community, volunteer or charity organisations 
  • Marketing experience, use of a range of media platforms to build brand awareness, develop campaigns to address the needs of your audience through products and services, negotiate advertising contracts, and work with clients to improve the design of collateral and the delivery of information. 
  • Experience in meeting quarterly KPI’s and demonstrated ability to develop effective relationships across multiple seniority levels within organisations. 
  • Experience and confidence in presenting information sessions and public speaking in a variety of settings. 
  • Strong interpersonal communication skills (verbal and non-verbal including active listening, liaison, awareness of non-verbal cues and written communication) 
  • Sound knowledge and application of the MS Office suite of applications, IT programs such as Salesforce (CRM) 
  • Demonstrated capacity to work in a culturally sensitive way with First Nations people. 
  • Knowledge of the Aged Care Charter of Rights (desirable) 
  • Team player and self-motivated 
  • Networking, relationship building and collaborative working 
  • Strong interpersonal communication skills (verbal and non-verbal including active listening, liaison, awareness of non-verbal cues and written communication) 
  • Conflict resolution and problem-solving skills 
  • High-level organisation skills and time management 
 Qualifications and Vaccinations 
  • Previous working experience in marketing, stakeholder engagement or business development 
  • A tertiary qualification OR an equivalent combination of relevant experience / education / training 
  • Current driver’s license 
  • Working with Vulnerable People (WWVP) card 
  • Current police check 
  • Proof of COVID-19 vaccinations 
  • Ability to have a flu vaccination each year 


ADACAS Culture Charter 

Social Justice – We advocate for equitable access and fair and just outcomes via individual and systemic advocacy 

Integrity – We are transparent, authentic and ethical in our work and guided by human rights principles 

Pursue Excellence – We are continuously learning and working in collaboration & innovative ways to effect positive change & meaningful outcomes 

Reflective in our Practice – We consciously work to build trust, increase self-awareness, and improve our practices through respectful and constructive dialogue 

Work Safety 

ADACAS strives to provide a safe and healthy work environment for all employees, contractors and visitors. Its aim is to eliminate any hazard that could constitute personal injury or illness and it will do all that is reasonably practicable to ensure safe work practices are adopted and adhered to. Each employee is asked to take reasonable care to protect their own health and safety at work and also the health and safety of others in the workplace. 

What’s on Offer

  • A rewarding opportunity that can make a difference within your local community
  • Ongoing training and learning opportunities
  • Great place to work and a supportive team
  • Generous salary packaging benefits 

ADACAS also recognises the importance of diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. 

ADACAS is an EEO employer and we value diversity within our organisation

To apply

Submit your resume and cover letter addressing the selection criteria via email. Applications close on Tuesday 21 February at 5pm. ADACAS reserves the right to close this role early if suitable candidates are found. Please monitor your email regarding communication on progress of your application.

If you have any questions, please email ADACAS and attention your correspondence to Anthea Mahoney (Older Persons Team Leader).