Care Finder

Location:                                          Canberra

Employment Status:                 Permanent – full time


ADACAS (ACT Disability Aged and Carer Advocacy Service) is a leading advocacy service with a 30-year history in Canberra and areas across NSW. ADACAS provides individual and systemic advocacy to people with disability, older people, people with mental ill-health and their family carers.  We are passionate about asserting, promoting and protecting human rights and speaking up on behalf of people who cannot speak up for themselves. Our vision is a world in which everyone can exercise their rights and responsibilities, lead lives of value and dignity and pursue their dreams. ADACAS has a strong reputation as a human rights organisation and participates in a range of opportunities, both locally and nationally to influence change on behalf of our client groups.

About the Role

ADACAS’ Care Finder will provide specialist and intensive assistance to help people within the care finder target population to understand and access aged care and connect with other relevant supports in the community.

Key responsibilities

  • Delivery of Care Finder services consistent with program and funding body guidelines.
  • Engagement and rapport building with potential clients and local intermediaries.
  • Intensive support for people to interact with My Aged Care so they can be screened for eligibility for aged care services and referred for assessment.
  • Provide assistance to explain and guide people through the MAC assessment process including, where appropriate, attending the assessment
  • Assist people to find the aged care supports and services they need and connect with other relevant supports in the community,
  • Undertake assertive outreach to proactively identify and engage with people in the care finder target population.
  • Ensuring contractual, program and performance targets required by the funding body are achieved.
  • Ensure that all work is carried out in accordance with ADACAS’s employee policies and processes.


Required Skills and Experience

Experience and Knowledge

  • At least 2 years’ experience in a client facing role providing community, social and / or health services, preferably to disadvantaged and / or marginalised people.
  • Detailed understanding, or ability to rapidly attain a detailed understanding of My Aged Care and aged care supports and services in the ACT.
  • Demonstrated experience of delivering services using a person-centred approach.


  • Highly developed written and oral communication skills.
  • Strong problem-solving skills
  • Demonstrated ability to work individually and collaboratively across teams to meet KPI targets.
  • Demonstrated commitment to supporting the needs of people with diverse backgrounds and life experiences.


  • Relevant tertiary and / or vocational qualifications (e.g. social work, human services, aged care, community services or health) and/or an equivalent combination of relevant experience / education / training.
  • Working with Vulnerable People (WWVP) card


  • Proof of COVID-19 vaccinations
  • Ability to have a flu vaccination each year


ADACAS Culture Charter 

Social Justice – We advocate for equitable access and fair and just outcomes via individual and systemic advocacy

Integrity – We are transparent, authentic and ethical in our work and guided by human rights principles

Pursue Excellence – We are continuously learning and working in collaboration & innovative ways to effect positive change & meaningful outcomes

Reflective in our Practice – We consciously work to build trust, increase self-awareness, and improve our practices through respectful and constructive dialogue

Work Safety 

ADACAS strives to provide a safe and healthy work environment for all employees, contractors and visitors. Its aim is to eliminate any hazard that could constitute personal injury or illness and it will do all that is reasonably practicable to ensure safe work practices are adopted and adhered to. Each employee is asked to take reasonable care to protect their own health and safety at work and also the health and safety of others in the workplace.

ADACAS is an EEO employer, and we value diversity within our organisation.

What’s on Offer 

  • A rewarding opportunity that can make a difference within your local community
  • Ongoing training and learning opportunities
  • Great place to work and a supportive team
  • Generous salary packaging benefits

ADACAS also recognises the importance of diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect.

To apply 

Submit your resume and cover letter addressing the selection criteria via email. Applications close on Wednesday 22nd November 2023 at 5pm. ADACAS reserves the right to close this role early if a suitable candidate is found. Please monitor your email regarding communication on progress of your application.

If you have any questions, please email ADACAS and attention your correspondence to Anthea Mahoney (Older Persons – Team Leader ).