Location: Canberra
Employment Status: Permanent – full time
About ADACAS
ADACAS (ACT Disability Aged and Carer Advocacy Service) is a leading advocacy service with a 30-year history in Canberra and areas across NSW. ADACAS provides individual and systemic advocacy to people with disability, older people, people with mental ill-health and their family carers. We are passionate about asserting, promoting and protecting human rights and speaking up on behalf of people who cannot speak up for themselves. Our vision is a world in which everyone can exercise their rights and responsibilities, lead lives of value and dignity and pursue their dreams. ADACAS has a strong reputation as a human rights organisation and participates in a range of opportunities, both locally and nationally to influence change on behalf of our client groups.
About the Role
The ADACAS care finder role provides specialist and intensive assistance to help vulnerable older people navigate the aged care system and find the support services they need. The care finder program specifically assists people who have one or more reasons for requiring intensive support to interact with My Aged Care, aged care services and/or access other relevant supports in the community.
Key responsibilities
- Provide Intensive support for people to interact with My Aged Care.
- Provide assistance to explain and guide people through the My Aged Care assessment process.
- Assist people to find the commonwealth funded aged care supports and services they need
- Assist people to connect with other supports in the community, such as health, mental health, housing and homelessness, drug and alcohol and community groups
- Undertake assertive outreach to proactively identify and engage with people in the care finder target population.
Required Skills and Experience
Experience and Knowledge
- At least 2 years’ experience in a client facing role providing community, social and / or health services, preferably to disadvantaged and / or marginalised people.
- Detailed understanding, or ability to rapidly attain a detailed understanding of My Aged Care and aged care supports and services in the ACT.
- Demonstrated experience of delivering services using a person-centred approach.
Skills
- Highly developed written and oral communication skills.
- Strong problem-solving skills
- Demonstrated ability to work individually and collaboratively across teams to meet KPI targets.
- Demonstrated commitment to supporting the needs of people with diverse backgrounds and life experiences.
Qualifications
- Relevant tertiary and / or vocational qualifications (e.g. social work, human services, aged care, community services or health) and/or an equivalent combination of relevant experience / education / training.
- Working with Vulnerable People (WWVP) card
ADACAS Culture Charter
Social Justice – We advocate for equitable access and fair and just outcomes via individual and systemic advocacy
Integrity – We are transparent, authentic and ethical in our work and guided by human rights principles
Pursue Excellence – We are continuously learning and working in collaboration & innovative ways to effect positive change & meaningful outcomes
Reflective in our Practice – We consciously work to build trust, increase self-awareness, and improve our practices through respectful and constructive dialogue
Work Safety
ADACAS strives to provide a safe and healthy work environment for all employees, contractors and visitors. Its aim is to eliminate any hazard that could constitute personal injury or illness and it will do all that is reasonably practicable to ensure safe work practices are adopted and adhered to. Each employee is asked to take reasonable care to protect their own health and safety at work and also the health and safety of others in the workplace.
ADACAS is an EEO employer, and we value diversity within our organisation.
What’s on Offer
- A rewarding opportunity that can make a difference within your local community
- Ongoing training and learning opportunities
- Have the backing of a supportive and friendly team
- Free parking
- Generous Salary Packaging Benefits including everyday living expenses of $15,900 tax free and Meal/Entertainment card – $2,650 tax free
ADACAS also recognises the importance of diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect.
To apply
Submit your resume and cover letter addressing the selection criteria via email. Applications close on Monday 8th July 2024 at 5pm. ADACAS reserves the right to close this role early if a suitable candidate is found. Please monitor your email regarding communication on progress of your application.
If you have any questions, please email ADACAS and attention your correspondence to Anthea Mahoney (Older Persons – Team Leader ).