Aged Care Advocate (Identified Position)

This is an identified position. ADACAS considers that being Aboriginal or Torres Strait Islander is a genuine occupational requirement under the Racial Discrimination Act 1975.

  • Provide advocacy to the Aboriginal and Torres Strait Islander community
  • Part time, full-time or job share considered
  • Aboriginal & Torres Strait Islander applicants only.


ADACAS (ACT Disability Aged and Carer Advocacy Service) is a leading advocacy service with a 30-year history. ADACAS provides free advocacy and information to people in Canberra and on the South Coast of NSW living with disability, experiencing mental ill-health, older persons and their carers. We are an independent human rights organisation. We believe that all people have an equal right to enjoy their human rights.

About the Role

ADACAS is seeking applications for an Aboriginal & Torres Strait Islander Advocate for the ACT. The role could be part-time, full time or job share. This position is a SACS level 5.1 position under the Social, Community, Home Care and Disability Services Industry Award 2010.

The Aged Care Advocate advocates for people receiving, or eligible to receive, aged care services. This involves helping older people to exercise their rights through an advocacy process which includes providing information, education, advice and support.

Key responsibilities include:

  • Support and/or represent ADACAS clients.
  • Help identify key trends, including potential and actual systemic advocacy issues.
  • Represent ADACAS at events and agency network meetings as required.
  • Work collaboratively as a member of the team and seek to improve the quality of service through an ethos of continuous improvement via reflective practice, training and education provided internally and externally.
  • Establish and maintain effective relationships with community partners, service providers, Government agencies and other stakeholders as required and take part in meetings with representatives.
  • Maintaining accurate and timely client notes and records of all work performed.

Selection criteria


  • Be an Aboriginal and/or Torres Strait Islander and be an active member within your community in Canberra.
  • Demonstrated understanding of the issues Aboriginal people face when accessing services, entitlements and/or exercising their human rights.
  • Communicate sensitively, and engage effectively with, Aboriginal people and communities in a way that foster mutual respect and regard.
  • Experience working with, and/or advocating for, people with a disability, older people, and people experiencing mental ill-health.
  • Experience working in the community service sector or similar.
  • Ability to cope with complex cases and apply stress management techniques.
  • High-level organisation skills and time management.
  • Demonstrated computer literacy including competency in Microsoft Office Programs including Word, Excel and Outlook. You will be also required to enter information into client databases.


  • Demonstrated ability to understand and apply legislation, policies and procedures, including the ability to identify issues and problem solve.
  • An understanding of or experience with Government legislation, processes and services in relation to aged care, disability and mental health.
  • Ability to write factual accounts of discussions/interactions with clients and other stakeholders.

The successful applicant will hold, or be able to obtain, a Working with Vulnerable People (WWVP) registration, current National Criminal Record Check and have a current driver’s licence. All ADACAS employees are required to have an annual influenza vaccination and be fully vaccinated against COVID-19 (verification required prior to commencement of employment).

What’s on Offer

  • A rewarding opportunity that can make a difference within your local community.
  • Ongoing training and learning opportunities.
  • Great place to work and a supportive team, including other Aboriginal staff.
  • Generous Salary Packaging Benefits – $15,900 tax-free.

ADACAS also recognises the importance of diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect.

Candidate Information Pack

Further information about ADACAS, the required skills and experience for this role, and the recruitment process is outlined in our Candidate Information Pack.

 Aged Care Advocate (Identified Position) Information Pack

To apply

Please submit your resume and a cover letter addressing the selection criteria and why you are interested in the role.

If you have any questions, please email us and attention your correspondence to the Older Persons Team Leader, Gwen Davies.