On the 16th March 2020, the World Health Organisation (WHO) announced COVID-19 as a pandemic. WHO continues to monitor the effect of any outbreaks and will respond swiftly where necessary.
ADACAS continues to comply with the restrictions put into effect by the ACT Government due to COVID-19. This will not affect the quality of the service we provide, but it will have some impact on how you contact us, and how we contact you.
Disability Gateway - COVID 19
People with disability can contact the Disability Gateway to get free, fact-checked and private information and advice about COVID-19. They can also be referred to other support services if needed, including counselling and advocacy. The Disability Gateway can help families, carers and support workers, too.
People can contact the Disability Gateway on 1800 643 787
The Disability Gateway phone line is available Monday to Friday, 8am to 8pm AEDT.
If you need information in a language other than English, call the Translating and Interpreting Service on 131 450 and ask to be connected to the Disability Gateway.
If you are deaf or have a hearing or speech impairment, call the National Relay Service on 1800 555 677 and ask to be connected to the Disability Gateway.
For more information, visit https://www.disabilitygateway.gov.au/
In addition, a list of useful resources relating to Covid-19 can be found on the Australian Government Health website at:
Do you require Individual Advocacy?
At present the quickest way for us to respond to you is via email. Therefore, if you are able to, please send an email to firstname.lastname@example.org with any queries you may have. You can still reach ADACAS by calling (02) 6242 5060 as we are still staffing our phones between 9:00 am and 5:00pm*, Monday to Friday. However, please be aware that we may not be able to answer every call and you may need to leave a voice message. We will endeavour to respond to your email or phone call within 2 business days.
If you are a service provider or you would like to refer a friend of family member to our service and have received their permission to do so, we ask that you complete the referral form below with as much detail as possible and send this through to email@example.com
* Please note that the Older Persons Advocacy Network (OPAN) call centre is open between 6am-10pm (AEDT) for all aged care inquiries. You can call them on 1800 700 600, 7 days a week.
OPAN also has a Covid-19 (coronavirus) line on 1800 237 981.
During the Covid-19 pandemic outbreak ADACAS will continue to work closely with a range of social justice organisations : ACT Council of Social Services (ACTCOSS), Disability Advocacy Network of Australia (DANA), the Mental Health Community Coalition (MHCC) and our Older Persons Advocacy Network (OPAN) colleagues, as well as with government, community organisations, and service providers to seek to ensure that there are adequate responses to the needs of people with disability, people with mental ill health, older people and carers throughout.
ADACAS will collate and report on the common issues and themes that arise both to other key stakeholders and to government as needed to pursue changes. As such, if you are aware of or have extra ideas for things that are needed to support people with disability, people with mental ill health, older people and carers through this time, please contact us on firstname.lastname@example.org, or call and leave a message for us on 6242 5060 (explain message is for ADACAS systemic advocacy staff) and we will call you back as soon as we can.
If you have an emergency, please contact ‘000’
Below is a list of common phone numbers ADACAS uses to support its advocacy to our clients:
Brother to Brother is the only hotline in Australia specifically created to assist Aboriginal men seeking help during the coronavirus crisis.
The service was created by Dardi Munwurro, an organisation that delivers a range of family violence programs specifically targeting Aboriginal men.
The crisis number is 1800 435 799
The A.C.T. Disability, Aged and Carer Advocacy Service (ADACAS), is an independent, not-for-profit, advocacy organisation helping people with disabilities, older people and their carers. ADACAS provides free independent advocacy in the ACT and south coast of NSW.
Currently ADACAS is experiencing high volumes of requests for support. This means that in addition to meeting the usual eligibility of ADACAS the Priority of Access Policy is in effect.
This means a person must also be at immediate risk of the following:
Adacas provides help and support to people with disabilities, the elderly and their carers.
Advocacy is about helping a person to be heard in the decisions that affect their life. Advocacy aims to increase a person’s control over goods, services and quality of life
Find out where we are or send an enquiry online so one of our staff can contact you directly.
The Respite Effect and Recovery Grants (the Grants), funded under the COVID-19 Disability Strategy, provide financial support to relieve pressures experienced in the home environments of people with disability and their families during the COVID-19 health emergency.
ADACAS had been chosen as one of five agencies across Australia to deliver support and assistance to people with disability who were victims of sexual abuse within institutions and who wish to make application for the National Redress Scheme.
The ACT Disability, Aged and Carer Advocacy Service (ADACAS) has welcomed the decision of the Australian Parliament to establish a Royal Commission into abuse suffered by people with disability in the services run to support them, and beyond in the services and institutions which are provided to the community.