On the 16th March 2020, the World Health Organisation (WHO) announced COVID-19 as a pandemic. WHO continues to monitor the effect of any outbreaks and will respond swiftly where necessary.
ADACAS continues to comply with the restrictions put into effect by the ACT Government due to COVID-19. ADACAS staff are still working but now from home. This will not affect the quality of the service we provide, but it will have some impact on how you contact us, and how we contact you.
Disability Information Helpline (relating to coronavirus)
The Australian Government now has a dedicated Coronavirus helpline – the Disability Information Helpline. This call service is available for people with disability who need help because of coronavirus (COVID-19) by providing accessible information, counselling and outreach services for people with disability who are concerned about or affected by coronavirus (COVID-19).
People can contact the Disability Information Helpline on 1800 643 787
The Helpline is available Monday to Friday 8am to 8pm (AEST) and Saturday and Sunday 9am to 7pm (AEST). It’s not available on national public holidays.
For more information, visit www.dss.gov.au/disabilityhelp
In addition, a list of useful resources relating to Covid-19 can be found on the Australian Government Health website at:
Do you require Individual Advocacy?
At present the quickest way for us to respond to you is via email. Therefore, if you are able to, please send an email to firstname.lastname@example.org with any queries you may have. You can still reach ADACAS by calling (02) 6242 5060 as we are still staffing our phones between 9:00 am and 5:00pm*, Monday to Friday. However, please be aware that we may not be able to answer every call and you may need to leave a voice message. As our Advocates are working off-site, we will generally need to take your message and get them to call you back. We will endeavour to respond to your email or phone call within 2 business days.
If you are a service provider or you would like to refer a friend of family member to our service and have received permission to do so, we ask that you complete the referral form below with as much detail as possible and send this through to email@example.com
* Please note that the Older Persons Advocacy Network (OPAN) call centre is open between 6am-10pm (AEDT) for all aged care inquiries. You can call them on 1800 237 981, 7 days a week.
During the Covid-19 pandemic outbreak ADACAS will continue to work closely with a range of social justice organisations : ACT Council of Social Services (ACTCOSS), Disability Advocacy Network of Australia (DANA), the Mental Health Community Coalition (MHCC) and our Older Persons Advocacy Network (OPAN) colleagues, as well as with government, community organisations, and service providers to seek to ensure that there are adequate responses to the needs of people with disability, people with mental ill health, older people and carers throughout.
ADACAS will collate and report on the common issues and themes that arise both to other key stakeholders and to government as needed to pursue changes. As such, if you are aware of or have extra ideas for things that are needed to support people with disability, people with mental ill health, older people and carers through this time, please contact us on firstname.lastname@example.org, or call and leave a message for us on 6242 5060 (explain message is for ADACAS systemic advocacy staff) and we will call you back as soon as we can.
If you have an emergency, please contact ‘000’
Below is a list of common phone numbers ADACAS uses to support its advocacy to our clients:
The A.C.T. Disability, Aged and Carer Advocacy Service (ADACAS), is an independent, not-for-profit, advocacy organisation helping people with disabilities, older people and their carers. ADACAS provides free independent advocacy in the ACT.
Currently ADACAS is experiencing high volumes of requests for support. This means that in addition to meeting the usual eligibility of ADACAS the Priority of Access Policy is in effect.
This means a person must also be at immediate risk of the following:
Adacas provides help and support to people with disabilities, the elderly and their carers.
Advocacy is about helping a person to be heard in the decisions that affect their life. Advocacy aims to increase a person’s control over goods, services and quality of life
Find out where we are or send an enquiry online so one of our staff can contact you directly.
ADACAS had been chosen as one of five agencies across Australia to deliver support and assistance to people with disability who were victims of sexual abuse within institutions and who wish to make application for the National Redress Scheme.
The ACT Disability, Aged and Carer Advocacy Service (ADACAS) has welcomed the decision of the Australian Parliament to establish a Royal Commission into abuse suffered by people with disability in the services run to support them, and beyond in the services and institutions which are provided to the community.
The ACT Disability, Aged and Carer Advocacy Service (ADACAS) is a member of the Older Persons Advocacy Network (OPAN) and will be at the forefront in bringing their expertise to the Royal Commission into Aged Care Quality and Safety, which commenced last week.