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INTAKE AND INFORMATION OFFICER

Monday 27th July 2020

CLOSE DATE: 11:59PM MONDAY 10th AUGUST 2020

Position Summary
Intake and Information Officer
Location: Unit 14, 6 Gritten Street, Weston A.C.T.
Term: Permanent; Full-Time (38hrs/week)
Remuneration: SCHADS Award Level 3 ($61,583, - $66,508) 9.5% superannuation, salary sacrificing opportunities
Reports To: Advocacy/ Intake Team Leader – (Disability, Mental Health, Intake)
Direct Reports: N/A.

About ADACAS
The ACT Disability, Aged and Carer Advocacy Service (ADACAS) was established in 1991, and has provided independent and free advocacy for people with a disability, people experiencing mental ill-health, older people, and carers ever since. Over the past 7 years, ADACAS has grown a branch of its service provision to systemically advocate for each individual’s right to self-determination and to participate about their life via the Supported Decision Making team.


ADACAS is a human-rights focused organisation, which will celebrate its 30th year of operation in 2021. ADACAS currently employs around 25 staff, who provide:
• Individual advocacy for and with people with disability, people experiencing mental ill health (or psychosocial disability), older people (65+ and 50+ for Aboriginal and Torres Strait Islander peoples), and carers.
• Support Coordination. Assisting NDIS participants to access supports in line with their funding package.
• Redress Support. Providing support to individuals who have experienced institutional child sexual abuse and exploring options including redress.
• AAT Appeals Support. Ensuring people with disability are supported in being able to appeal a decision made by the NDIS.
• Older persons advocacy for older people (65+ and 50+ for Aboriginal and Torres Strait Islander peoples) either living in an aged care facility or their home.
• Disability Royal Commission support. In late 2019 ADACAS was funded to provide
support to people making submissions to the Royal Commission into Violence,
Abuse, Neglect and Exploitation of People with Disability. The Disability Royal
Commission is scheduled to run until the end of June 2022.


About the role
The role of the Intake and Information Officer is to respond to intake and inquiry calls, and support the Advocacy/Intake Team Leader in ensuring that all individuals that seek advocacy support from ADACAS are recorded into the client management system, their issue is investigated and presented at allocation meetings for consideration. The role entails at times, being the first point of contact for clients or any other persons contacting the organisation, necessitating professionalism, friendliness, and excellent communication skills, in often stressful situations for the clients. The Intake and Information Officer will assist the Advocacy Team Leader in coordinating the work of the Intake team.


Position Description


Assist in Intake of ADACAS client matters
• Receive and process requests for intake to ADACAS Advocacy from clients, carers, service providers and government agencies, by phone, email or face to face.
• Provide referrals of cases to external service providers for support and assistance in the place of or to complement ADACAS advocacy support.
• Work closely within the Intake Team to assist in/and delegate matters as required.
• Write up weekly Intake summaries in accordance to weekly Intake meeting outcomes.
• Contribute in weekly intake meetings and assist in presenting completed intakes.


Quality assurance
• Apply continuous improvement and quality assurance actively within the Intake and Information Team.
• Work with the Advocacy/Intake Team Leader to achieve and improve the quality of client outcomes.
• Contribute to the development and maintenance of the ADACAS quality management system.


Member of the Staff Team
• Actively participate in regular Staff Team meetings and planning, budget and other meetings that require Staff Team input.
• Undertake regular supervision and performance appraisal with the Advocacy/Intake Team Leader.
• Work with the Staff Team to promote team work and ensure there is good morale across ADACAS.


Administration and organisation
• Ensure all activities within responsibility (personal and for Intake and Information Team staff) are recorded accurately on Customer Management System (CMS) and are up to date (basic legal note taking training provided).
• Ensure all duties are undertaken within the hours allocated to the position, and manage this time to limit the requirement for overtime.

Additional Duties
• Responding to inquiries, greeting clients and other visitors to the ADACAS office.
• Ad-hoc duties as required by the Advocacy/Intake Team Leader, which will be discussed well in advance.

HOW TO APPLY

In order to be selected for this position, applicants first need to demonstrate how they meet the essential and desirable criteria associated with the role.

Please download the following PDF for the details of the selection criteria that need to be addressed and details on how to submit your application.

Advocate

31st July 2020

CLOSE DATE: 11:59PM MONDAY 24th AUGUST 2020

Position Summary
Advocate
Location: Unit 14, 6 Gritten Street, Weston A.C.T.
Term: Permanent; Full-Time (38hrs/week)
Remuneration: SCHADS Award Level 5 ($80,296 - $84,178) 9.5% superannuation, salary sacrificing opportunities
Reports To: Advocacy Team Leader (1) – (Disability, Mental Health, Intake)
Direct Reports: N/A.

About ADACAS
The ACT Disability, Aged and Carer Advocacy Service (ADACAS) was established in 1991, and has provided independent and free advocacy for people with a disability, people experiencing mental ill-health, older people, and carers ever since. Over the past 7 years, ADACAS has grown a branch of its service provision to systemically advocate for each individual’s right to self-determination and to participate about their life via the Supported Decision Making team.


ADACAS is a human-rights focused organisation, which will celebrate its 30th year of operation in 2021. ADACAS currently employs around 25 staff, who provide:
• Individual advocacy for and with people with disability, people experiencing mental ill health (or psychosocial disability), older people (65+ and 50+ for Aboriginal and Torres Strait Islander peoples), and carers.
• Support Coordination. Assisting NDIS participants to access supports in line with their funding package.
• Redress Support. Providing support to individuals who have experienced institutional child sexual abuse and exploring options including redress.
• AAT Appeals Support. Ensuring people with disability are supported in being able to appeal a decision made by the NDIS.
• Older persons advocacy for older people (65+ and 50+ for Aboriginal and Torres Strait Islander peoples) either living in an aged care facility or their home.
• Disability Royal Commission support. In late 2019 ADACAS was funded to provide
support to people making submissions to the Royal Commission into Violence,
Abuse, Neglect and Exploitation of People with Disability. The Disability Royal
Commission is scheduled to run until the end of June 2022.


About the role

An Advocate is responsible for the provision of individual advocacy to ADACAS clients who may include people with disability, people experiencing mental ill-health, older people, and carers. An Advocate, under the general direction of the Advocacy Team Leader (1), will be required to exercise professional judgement and initiative in response to moderate to complex advocacy issues whilst maintaining accountability within the organisation’s frameworks. An Advocate will be required to develop a sound knowledge of legislative, regulatory and funding context in which they undertake their advocacy. Advocates work collaboratively as a member of the ADACAS team and may be required to undertake other duties such as client intakes and systemic advocacy research. An advocate will seek to improve the quality of advocacy provision through an ethos of continuous improvement via reflective practice, training and education provided internally and externally to ADACAS.    

Position Description

Individual Advocacy 

  • Support and/or represent ADACAS clients, applying a best practice approach in individual advocacy 
  • Whether direct or indirect, provide advocacy in accordance with ADACAS policy and procedures
  • Keep up to date with the operational requirements of providing advocacy, including under the National Disability Insurance Scheme (NDIS), and distribute information and updates to all ADACAS staff.
  • Keep up to date with general clerical duties as may be required to provide advocacy within guidelines

External Merits Review 

  • Provide direct advocacy support to individuals who are challenging decisions through the AAT or in other tribunals and court settings in accordance with ADACAS policy and procedure through:
  • assisting individuals to represent themselves;
  • assisting individuals to make informed decisions, including through identifying and exploring options for exercising their rights; provision of information and other strategies as required; 
  • supporting, and/or representing the individual through the implementation of the chosen option;
  • working alongside the ACT Legal Aid Commission, in line with the Memorandum of Understanding; 
  • liaison with, and referral to, other agencies as appropriate.
  • Coordinate, prepare and deliver NDIS Appeals information sessions and workshops through the year.
  • Assist in the development of agency/capacity-building through individual advocacy, coaching and the implementation of supported decision-making practices.

Redress Scheme Support Service  

  • Providing education/awareness raising sessions about the scheme for the purpose of conducting outreach to people who may benefit from the scheme
  • Provide outreach to people who may be eligible and interested in accessing the scheme
  • Support applicants to complete the Redress forms so that they might be able to access the scheme, using a trauma-informed approach 
  • Provide referral supports to applicants who may require additional support to external stakeholders/agencies 

Reporting 

  • Record and input information accurately into the ADACAS Case Management System (CMS) within agreed timeframes.
  • Monitor data and reports generated from the CMS in the areas of the Advocate’s responsibility, and contribute to the reporting of data to the relevant funding bodies.
  • Provide fortnightly timesheets, which reflect actual working hours when compared with the CMS, to the Advocacy Team Leader (1)

Systemic Advocacy 

  • Help identify key trends, including potential and actual systemic advocacy issues and contribute to the development and implementation of appropriate responses.
  • Assist ADACAS in the preparation of reports and submissions which address identified systemic issues.
  • Assist ADACAS at enquiry hearings and other forums where systemic advocacy issues are being discussed, as determined by the CEO and Management Team.

Quality assurance 

  • Apply a continuous improvement and quality assurance ethos within areas of responsibility.
  • Work individually as well as part of a team of Advocates to achieve and improve the quality of client outcomes.
  • Contribute to the development and improvement of the ADACAS quality management system.

Relationships management and external promotion 

  • Represent ADACAS at events as delegated and at designated agency network meetings.
  • Establish and maintain effective relationships with government officials and other service providers as required, and take part in meetings with representatives.
  • Contribute to identifying potential education and promotional activities.
  • Deliver education about ADACAS and its activities to groups in the community.
  • Deliver training sessions in educational institutions about the work of ADACAS, advocacy and any other work that ADACAS has expertise in.

Member of the Staff Team 

  • Demonstrate a knowledge of and commitment to the rights of the people ADACAS works with, and the role of advocacy and support coordination within the social services system.
  • Actively participate in regular Intake and Staff Team meetings, along with planning, budget and other meetings that may require Staff Team input.
  • Undertake regular supervision and performance appraisal with the Advocacy Team Leader (1).
  • Demonstrate and model cultural competency in every day work.

Administration and organisation 

  • Model effective time management in line with ADACAS policy
  • Ensure scheduled meetings and appointments are attended, and 
  • Ensure all activities within responsibility are recorded accurately on IVO (CMS) and are up to date (basic legal note taking training provided).
  • Ensure all duties are undertaken within the hours allocated to the position, and manage this time to limit the requirement for overtime.

ADDITIONAL SPECIALISATIONS 

Support Coordination 

  • Analyse NDIS plans to establish what services clients could obtain and how often they could have them as determined by individual budgets
  • Assist and support participants’ informed decision making  
  • Assist participants to exert choice and control in their service and support arrangements 
  • Enable participants to have their voice, views, opinions and preferences articulated in forums where others are making decisions which impact directly on their lives
  • Inform and educate participants and those around them on available service and support options and their relative advantages and disadvantages
  • Engage service providers and work with them to shape their support in response to participants’ requirements
  • Work with housing providers to find suitable accommodation and support for participants
  • With participants review existing plans and assist in the identification of supports and resources which may need to be retained, increased or added onto an NDIS Plan
  • Towards the end of an NDIS plan, assist the client to obtain the necessary reports and support letters to evidence further NDIS funding
  • Record all time worked and monitor the availability of billable hours in participants’ plans.

Aged Care 

  • Provide individual advocacy for older people
  • Assist vulnerable older people to have their voice heard in decisions that affect their lives and are able to exert choice and control in such decisions 
  • Provide education/awareness raising sessions on relevant issues such as about ADACAS, advocacy and elder abuse

Disability/Mental Health 

  • Provide individual advocacy for people with disability and people with mental health issues
  • Conduct outreach to the Adult Mental Health Unit, Dhulwa Mental Health Unit and other relevant places in the ACT
  • Represent clients at psychiatric treating hearings
  • Assist clients in their dealings with Care and Youth Protection Services, including support through the Children’s Court process
  • Assist in inputting client experiences into systemic efforts made by ADACAS in relation to disability and mental health  

HOW TO APPLY

In order to be selected for this position, applicants first need to demonstrate how they meet the essential and desirable criteria associated with the role.

Please download the following PDF for the details of the selection criteria that need to be addressed and details on how to submit your application.

Find Out More

Adacas provides help and support to people with disabilities, the elderly and their carers.

Advocacy is about helping a person to be heard in the decisions that affect their life. Advocacy aims to increase a person’s control over goods, services and quality of life

Find out where we are or send an enquiry online so one of our staff can contact you directly.

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