Employment Opportunities

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Advocacy Team Leader - Redress Support

ADACAS is a non-profit, community–based organisation that is dedicated to providing advocacy in the A.C.T and parts of N.S.W.

The Advocacy Team Leader – Redress Support is responsible for management of staff and the quality of work carried out by ADACAS in the delivery of its Redress Scheme Support Service, and has primary responsibility for the supervision of assigned Advocates and Redress Scheme Support staff. The position ensures that all contractual requirements are met, and leads quality assurance in the areas under its responsibility.

The position is part of ADACAS’ Management Team, which includes the CEO, the Deputy CEO, the Business Manager, the Projects and Policy Manager, and the other Advocacy Team Leaders. As part of Management Team the Advocacy Team Leader – Redress Support contributes toward quality management, policy-making and in taking decisions which impact on the organisation as a whole. The Advocacy Team Leader – Redress Support works within the Management Team to support and ensure professional development of all staff, the delivery of quality services within allocated budget, the production of data, and includes representation of ADACAS on external committees and at events, and playing a contributory role in the promotion of ADACAS and its positions through the media and social media.

In order to be selected for this position, applicants first need to demonstrate how they meet the essential and desirable criteria associated with the role. This role has a principal focus on Redress Scheme Support, and the selection criteria below reflect this.

1. Personal Qualities (Essential)

  • A commitment to human rights and social justice for all people.
  • Positive attitude and ability to work collaboratively with other staff.

2. Skills (Essential)

  • Excellent communication skills, verbal and written, and the ability to adjust to the communication styles of clients.
  • Ability to de-escalate intense situations and demonstrate empathy when working with vulnerable people, and guide staff to do this.
  • Ability to manage frontline staff who work with vulnerable people, including people with disability, older people, people experiencing mental ill-health, and people who have experienced trauma, and including those from CALD and ATSI backgrounds.
  • Ability to manage staff to ensure that work is prioritised, completed on schedule and to the quality required.
  • High level problem-solving skills, and a demonstrable ability to make good judgements and take decisions.
  • Ability to supervise staff to ensure that client privacy and confidentiality are maintained, and that client files are kept up to date.
  • Computer literacy and the ability to use client databases and other relevant software.

3. Knowledge and Experience (Desirable)

  • An understanding of the findings and recommendations of the Final Report of the Royal Commission into the Institutional Responses to Child Sexual Abuse and the National Redress Scheme.
  • Experience in connecting people to counselling, legal and other services available in the community.
  • Experience in the implementation of organisational procedures related to workplace diversity, workplace health and safety, and consultative work practices.

4. Qualifications (Essential)

  • Tertiary qualifications in health, law, social sciences or vocational training relevant to community services.

For the full position description, including additional specialisations and further information on how to apply, please download the information pack pdf below.

Applicants that do not provide a response addressing the selection criteria will not be considered.  Applications are encouraged from people with disability, older people, and from people with Aboriginal, Torres Strait Islander and Culturally and Linguistically Diverse backgrounds.

Applications Close: 11:59pm, Monday 22nd April 2019.

Advocate - Redress Support

ADACAS is a non-profit, community–based organisation that is dedicated to providing advocacy in the A.C.T and parts of N.S.W.

An Advocate is responsible for the provision of individual advocacy to ADACAS clients who may include people with disability, people experiencing mental ill-health, older people, and carers. An Advocate, under the general direction of an Advocacy Team Leader, will be required to exercise professional judgement and initiative in response to moderate to complex advocacy issues whilst maintaining accountability within the organisation’s frameworks. An Advocate will be required to develop a sound knowledge of legislative, regulatory and funding context in which they undertake their advocacy. Advocates work collaboratively as a member of the ADACAS team and may be required to undertake other duties such as client intakes and systemic advocacy research. An advocate will seek to improve the quality of advocacy provision through an ethos of continuous improvement via reflective practice, training and education provided internally and externally to ADACAS.

In order to be selected for this position, applicants first need to demonstrate how they meet the essential and desirable criteria associated with the role. This role has a principal focus on Redress Scheme Support, and the selection criteria below reflect this.

Selection Criteria 

1. Personal Qualities (Essential)

Examples:

  • A commitment to human rights and social justice for all people.
  • Positive attitude and ability to work collaboratively with other staff.

2. Skills (Essential)

  • High level written and verbal communication skills, and an ability to adjust to the communication styles of clients.
  • Ability to de-escalate intense situations and demonstrate empathy when working with vulnerable people
  • Ability to prioritise work, and set and keep to deadlines
  • Problem solving skills, and a demonstrable ability to make good judgements and take decisions.
  • Ability to maintain client files, and ensure privacy and confidentiality.
  • Ability to work within a trauma-informed framework supporting vulnerable people who have experienced traumatic events.
  • Computer literacy and the ability to use client databases and other relevant software.

3. Knowledge and Experience (Desirable)

  • Experience of working with people with disability, older people, or people experiencing mental ill-health
  • An awareness of the findings and recommendations of the Final Report of the Royal Commission into the Institutional Responses to Child Sexual Abuse and the National Redress Scheme
  • Experience in connecting and creating referral networks in the community
  • Knowledge of and commitment to workplace diversity, workplace health and safety, and consultative work practices

4. Qualifications (Desirable)

  • Tertiary qualifications in health, law, social sciences or vocational training relevant to community services.

For the full position description, including additional specialisations and further information on how to apply, please download the information pack pdf below.

Applicants that do not provide a response addressing the selection criteria will not be considered.  Applications are encouraged from people with disability, older people, and from people with Aboriginal, Torres Strait Islander and Culturally and Linguistically Diverse backgrounds. 

Applications Close: 11:59pm, Monday 22nd April 2019.

Advocate - Aged Care

ADACAS is a non-profit, community–based organisation that is dedicated to providing advocacy in the A.C.T and parts of N.S.W.

An Advocate is responsible for the provision of individual advocacy to ADACAS clients who may include people with disability, people experiencing mental ill-health, older people, and carers. An Advocate, under the general direction of an Advocacy Team Leader, will be required to exercise professional judgement and initiative in response to moderate to complex advocacy issues whilst maintaining accountability within the organisation’s frameworks. An Advocate will be required to develop a sound knowledge of legislative, regulatory and funding context in which they undertake their advocacy. Advocates work collaboratively as a member of the ADACAS team and may be required to undertake other duties such as client intakes and systemic advocacy research. An advocate will seek to improve the quality of advocacy provision through an ethos of continuous improvement via reflective practice, training and education provided internally and externally to ADACAS.

In order to be selected for this position, applicants first need to demonstrate how they meet the essential and desirable criteria associated with the role. The Position Description provides information about the general duties of the role, and particular specialisations associated with certain positions. In this case you are applying for a role which has a principal focus on Aged Care, and the selection criteria below reflect this. Applicants are welcome to, in addition to addressing the criteria, write a brief statement of claim against any or all of the additional specialisations in a separate section after addressing the criteria below.

Selection Criteria 

1. Personal Qualities (Essential)

  • A commitment to human rights and social justice for all people.
  • A commitment to promoting the rights of older people.
  • Positive attitude and ability to work collaboratively with other staff.

2. Skills (Essential)

  • High level written and verbal communication skills, and an ability to adjust to the communication styles of clients.
  • Ability to de-escalate intense situations and demonstrate empathy when working with vulnerable people
  • Ability to prioritise work, and set and keep to deadlines
  • Problem solving skills, and a demonstrable ability to make good judgements and take decisions.
  • Ability to maintain client files, and ensure privacy and confidentiality.
  • Computer literacy and the ability to use client databases and other relevant software.

3. Knowledge and Experience (Desirable)

  • Experience of working with older people, people with disability, or people experiencing mental ill-health.
  • Understanding of abuse against older persons and prevention and response strategies.
  • Working knowledge of the My Aged Care (MAC) system and the Living Longer Living Better reforms in aged care.
  • Knowledge of and commitment to workplace diversity, workplace health and safety, and consultative work practices

4. Qualifications (Desirable)

  • Tertiary qualifications in health, law, social sciences or vocational training relevant to community services.

How to apply for this job

For the full position description, including additional specialisations and further information on how to apply, please download the information pack pdf below.

Applicants that do not provide a response addressing the selection criteria will not be considered.  Applications are encouraged from people with disability, older people, and from people with Aboriginal, Torres Strait Islander and Culturally and Linguistically Diverse backgrounds.

Find Out More

Adacas provides help and support to people with disabilities, the elderly and their carers.

Advocacy is about helping a person to be heard in the decisions that affect their life. Advocacy aims to increase a person’s control over goods, services and quality of life

Find out where we are or send an enquiry online so one of our staff can contact you directly.

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