Support coordination

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The NDIS is a new way of providing disability services. ADACAS is providing a special model of support coordination using advocacy approaches. If you think you would benefit from an advocacy approach to support coordination to get your plan underway, to resolve problems with implementing your plan or to support you to have your voice heard in how your services happen, please contact us to find out more.

How is support coordination defined?

The National Disability Insurance Agency (NDIA) defines support coordination as: ‘Assistance to strengthen participants’ abilities to coordinate and implement supports and participate more fully in the community’.

According to the NDIA, support coordination can include:

  • initial assistance with linking participants with the right providers to meet their needs
  • assistance to source providers
  • coordination of a range of supports both funded and mainstream
  • building on informal supports
  • resolving points of crisis
  • parenting training, and
  • developing participant resilience in their own network and community.

Support coordination is included as a funded item in plans, at a level of intensity that reflects the needs of the participant. Support coordination is funded under the support category ‘Improved Life Choices’.

Support coordination is not rostering of support or management of the financial component of a person’s plan - it has a specific role in ensuring participants are empowered to select their preferred provider and develop an appropriate service agreement.

ADACAS uses an advocacy approach with support coordination. This means we will use advocacy skills, strategies and principles to support you to make decisions about how your plan is implemented and empower you to take and keep control of your NDIS services.

If you would like to ask ADACAS to assist you with support coordination you can speak to us over the telephone, email, meet us in the office or arrange for a support coordinator to come and meet you. Each week at our intake meetings we discuss all of the support coordination requests and decide whether we are able to assist you. ADACAS commonly receives more requests for assistance than we are able to take on. If we are not able to assist because our caseloads are full, we will seek to provide information and advice for other services that may be able to assist.

Find Out More

Adacas provides help and support to people with disabilities, the elderly and their carers.

Advocacy is about helping a person to be heard in the decisions that affect their life. Advocacy aims to increase a person’s control over goods, services and quality of life

Find out where we are or send an enquiry online so one of our staff can contact you directly.